Terms & Service

Sugarplum Website Terms and Conditions

Information about us

Welcome to sugarplum.ae!  We at sugarplum, strive to bring you the best shopping experience and hope you enjoy the amazing collection this website offers.

Sugarplum.ae is located at 1706 Silver Tower, Marasi Drive, Business Bay, Dubai.

This website is owned and operated by EDGE group of companies. When you purchase a product from our website, you will contract with sugarplum, your territory of residence. Sugarplum.ae (from here on referred to as ‘we’, ‘us’ or ‘our’) is happy to hear from all our users (from here on referred to as ‘you’ or ‘your’) and address any questions, queries or complaints not already answered in this document. Just email us at info@sugarplum.ae or give our customer Service Team a call. (+9714-5145687).

Website terms and conditions

These terms and conditions apply to your use of the website. By accessing, browsing, using, or registering on our website, you confirm that you read, understand, and agree to these terms and conditions. Check this page for regular updates on whether our terms and conditions have been updated; any new terms will automatically be practical when they are published on the website.

we reserve the right to:

l  Amend our terms and conditions.

l  Refuse any user to access our website.

l  Terminate user accounts.

l  Modify or withdraw this website without notice.

l  Cancel the customer orders at our discretion.



You may register as a customer of the website, and as part of the registration, you will need to select a password under our password policy. You are responsible for the security of your password and account. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. We will be storing your information to be able to make your experience better with our website or brand.

Making Purchases on Sugarplum.ae

You can place an order for products by completing the details required on the order summary page and clicking the place order button. You can place an order through our website easily. Unfortunately, we cannot guarantee that an item stated to be available will be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the order. Should this happen, we will notify you and refund you in full.

The receipt of your order will be acknowledged by email. However, the order is only confirmed when you receive a notification from us confirming the dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the order.

By using Sugarplum.ae, are you accepting our full terms and conditions, so please read carefully.